NIT 80416778-9 / Registro Nacional de Turismo 11684


PURPOSE OF THE WEB: This site belongs to COLOMBIAN HIGHLANDS, Tours & Expeditions and its purpose is to make available to Internet users information concerning the products and / or services of our agency. As well as allowing the acquisition of the products offered on this website.

The internet browsing and the use of any of the services of the website, imply the acceptance as User, without reservations of any kind, to each and every one of these General Conditions of use. As well as in your case, to the Particular Conditions that may exist in your case in relation to the provision of services.

All content displayed on the website is subject to the intellectual property rights of COLOMBIAN HIGHLANDS, Tours & Expeditions and / or THIRD PARTY OWNERS thereof, who have duly authorized their inclusion on the website.

COLOMBIAN HIGHLANDS may, at any time and without prior notice, modify the information described on the website.

DATA POLICY: COLOMBIAN HIGHLANDS, Tours & Expeditions is subject to the liability regime established by Law 1581 of 2012 (Personal Data Protection Act) and Regulatory Decree No. 1377 of 2013, and other regulatory decrees, or standards that complement them, add or replace.

In this way we inform you that upon the issuance of the aforementioned decree, your personal data was collected and stored in the COLOMBIAN HIGHLANDS database, which guarantees the holders due security over them.

We will never share, sell or rent individual personal information with any other person or company without your prior permission or unless legally determined.

The data collected by our agency will be processed and stored to be used in:

  • The provision of services related to the products and services offered.
  • Loyalty, advertising and marketing campaigns.
  • Consumption preference study.
  • Credit and collection study.
  • To evaluate the quality of the products and services provided.
  • When required by law.

RESERVATIONS AND PAYMENTS: The availability of the service must be verified by the client via e-mail / via telephone and / or in our offices.

After confirmation and validation, the payment of the same must be made in one of the different means available by Colombian Highlands Agency such as: Online via PAY U / bank transfer or consignment in CITIBANK or Cash in our offices.

Remember to contact our advisors first before proceeding with payments.

TRAVEL INSURANCE: All COLOMBIAN HIGHLANDS activities are covered by Colasistencia Accident Insurance S.A. It is essential to have complete names and document numbers of all the service takers to guarantee the provision of the service and the activation of the insurance.

Specify if any person in the group has physical limitations, allergies, overweight, heart problems, old age, phobias, others.

International insurance issued from your country of origin is required during your trip in Colombia. It is the traveler or customer’s responsibility to inquire from their insurance company as to the type of agreements they may have with local healthcare providers, such as doctors and hospitals, before departing their home country.

RATES: Our rates are stipulated in Colombian pesos, subject to change without prior notice.

CANCELLATIONS / RETURNS: If you decide to cancel the tour and / or transfer, you must do so more than 3 days in advance.
If you do so within 2 days, 70% of the total value will be refunded.
If you cancel with only 24 hours in advance, you will be charged for the entire service.

There will be no refund in case of cancellation of a specific activity that has been scheduled within an itinerary or tour package.

If the traveler cancels the tour due to rain or bad weather, there will be no refund. Please keep in mind that it is difficult to predict the weather conditions in a region. The weather can be very localized, as well as temporary. Under these conditions you must be prepared for any type of weather change.

COLOMBIAN HIGHLANDS it is not responsible for legal issues or other inconveniences in which a traveler may be involved in case he / she is forced to withdraw from the tour due to moral, disciplinary or legal faults and, also against personal expenses that he incurs.

The traveler will be solely responsible for the custody of their luggage and travel documents. COLOMBIAN HIGHLANDS may guide the passenger in the event of loss of luggage or travel documents, however under no circumstances, will be responsible for the loss, damage, deterioration or loss of said items.

COLOMBIAN HIGHLANDS complies with Resolution 3840 of December 24, 2009 and Article 1 of Law 1336 of July 21, 2009. The agency warns the tourist that exploitation and sexual abuse of minors in the country are sanctioned criminally and administratively, in accordance with the current laws. In order to prevent the sexual exploitation of children and adolescents in tourism.

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